Ra8 Malaysia Platform Terms and Conditions of Use

1Eligibility and Registration Requirements

The ra8 platform is an online entertainment platform dedicated to Malaysian citizens and permanent residents who meet the following criteria:

• Be at least 18 years of age at the time of registration.
• Have full legal capacity to enter into a binding agreement.
• Register using accurate, truthful, and up-to-date personal information.
• Not included on any list of individuals prohibited from using online gambling platforms by any relevant authority.
• Register one account only; multiple account registrations are strictly prohibited.

During the registration process, ra8 will request your personal information including your full name, a valid mobile number, your Malaysian bank account number, and an active email address. All this information is required for identity verification (KYC), payment processing, and account-related communications.

Ra8 reserves the right to request additional identity verification documents at any time, including a copy of the Malaysian identity card (MyKad), bank statements, or other relevant supporting documents, to ensure the platform's compliance with financial compliance and anti-money laundering requirements.

2Account Security and Member Responsibilities

Every ra8 member is fully responsible for maintaining the security of their account login credentials, including their username, password, and any two-factor authentication (2FA) codes they have set up. ra8 will never ask for your password through any communication channel.

You are required to:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an additional layer of protection.
• Notify the ra8 support team immediately if you suspect your account has been accessed by an unauthorised party.
• Log out of your account after each playing session, especially when using a shared device.
• Do not share your login credentials with anyone, including family members.

Ra8 employs a sophisticated account activity monitoring system that operates around the clock. If our system detects suspicious activity, ra8 reserves the right to temporarily lock your account and request identity verification before access is restored. This is a security measure implemented solely to protect your interests.

3Fund Deposits and Withdrawals

Ra8 supports a variety of local Malaysian payment methods to facilitate your deposit and withdrawal transactions:

All withdrawals will be processed to the bank account or digital wallet registered under the member's name only. ra8 does not permit fund transfers to third-party accounts under any circumstances. Should a withdrawal need to be delayed, ra8's finance team will contact you directly within 24 hours.

The first withdrawal for each new account may require a more detailed KYC verification. This process is typically completed within one to two business days and only needs to be done once.

4Bonuses, Promotions, and Rollover Requirements

Ra8 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specified rollover requirements that must be met before withdrawals are permitted. The following general principles apply to all ra8 bonuses:

• Every bonus received has a rollover requirement clearly stated in the relevant promotion terms.
• Bonuses may not be withdrawn as cash until the rollover requirements have been fully met.
• If a withdrawal is requested before the rollover is completed, any bonus that has not met the requirements will be automatically forfeited.
• Each member is entitled to one welcome bonus only. Attempting to claim the welcome bonus more than once through multiple account registrations constitutes fraud and may result in permanent account closure.
• Ra8 reserves the right to modify, suspend, or terminate any promotion at any time with prior notice to members.
• Cashback bonuses are calculated based on net losses within the specified promotional period and are automatically credited to the member's account.

Ra8 VIP program members enjoy lower rollover requirements compared to regular members, as part of their exclusive VIP membership benefits. For more information about the ra8 VIP program, please contact our customer support team.

5General Game Rules

All games available on the ra8 platform use a Random Number Generator (RNG) certified by international independent testing bodies. This ensures that every game outcome is random, fair, and cannot be manipulated by any party.

• Members are responsible for ensuring their internet connection is stable during play. ra8 is not liable for any wagering losses caused by connectivity issues on the member's end.
• In the event of a technical disruption during an active game session, ra8 will use server records to determine a fair outcome.
• Minimum and maximum betting limits for each game are clearly stated within the respective game.
• Game results recorded by ra8's servers are final and override any display on the member's device in the event of a discrepancy.
• Ra8 reserves the right to void any bets or wins arising from technical errors, system failures, or deliberately exploited software vulnerabilities.

Ra8 Live Casino games use high-quality real-time video streaming technology. Results announced by the dealer are final and cannot be disputed on the grounds of visual perception differences or broadcast delays.

6Prohibited Conduct

To maintain platform integrity and fairness for all members, the following activities are strictly prohibited on ra8:

• Use of software, bots, automated scripts, or any third-party tools to automate gameplay or gain an unfair advantage.
• Collusion between members to manipulate game outcomes, particularly in poker or multiplayer games.
• Exploiting system errors, software bugs, or platform vulnerabilities to obtain unauthorised credits or wins.
• Money laundering or use of the ra8 platform for any illegal financial activity.
• Registering an account using another person's identity or false information.
• Threats, harassment, or abusive behaviour directed at any ra8 staff or fellow members.
• Selling, transferring, or lending your ra8 account to another party.

7Account Closure and Suspension

Ra8 reserves the right to suspend or close any member account for the following reasons without prior notice if the situation is urgent:

• Violation of any terms and conditions stated in this document.
• Suspected or confirmed fraudulent activity, money laundering, or financial misconduct.
• Failure to submit the requested KYC documents within the specified timeframe.
• Requests from relevant authorities or court orders.
• Account inactivity exceeding 12 consecutive months without any transactions.

Members who wish to voluntarily close their account may do so at any time by contacting the ra8 customer support team. Any remaining balance after verification will be transferred to the member's registered bank account within three to five working days, subject to no outstanding rollover requirements.

For members who choose to self-exclude for responsible gaming reasons, ra8 offers temporary self-exclusion options (30, 60, 90 days) or permanent exclusion. During the self-exclusion period, your account will be inaccessible and you will not receive any promotional communications from ra8.

8ra8 Liability Limits

Ra8 is not liable for any indirect, incidental, or consequential losses suffered by members, including but not limited to:

• Financial losses arising from betting or game outcomes.
• Service disruptions caused by factors beyond ra8's control, such as power outages, natural disasters, or third-party cyber attacks.
• Data loss originating from the member's own device or internet connection.
• Third-party actions that gain unauthorized access to a member's account due to the member's own negligence in safeguarding their login credentials.

Ra8's maximum liability in any situation is limited to the amount deposited by the member within the 30 days preceding the disputed incident. ra8 makes no guarantee that the platform will be entirely free from errors or disruptions at all times.

9Terms and Conditions Amendment

Ra8 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Significant changes will be communicated to members via in-account notifications, email, or a notice on the platform's homepage at least 14 days before taking effect.

Continued use of the ra8 platform after the effective date of any amended terms constitutes your acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account before the amendment takes effect.

It is the member's responsibility to review this Terms and Conditions page periodically to stay informed of the latest rules applicable to the use of the ra8 platform.

10How to Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the ra8 platform, our team is ready to assist you through the following channels:

• Live Chat on the ra8 website or app — available 24 hours a day, 7 days a week.
• Official ra8 Telegram — average response time of under two minutes.
• WhatsApp Support — for account and payment enquiries.
• Email: [email protected] — for written complaints and issues requiring documentation.

Official complaints regarding payment disputes or game outcomes must be submitted within 7 days of the incident date. ra8 is committed to resolving all received complaints within 3 working days.