Ra8 takes every aspect of member personal data protection seriously. This document transparently explains the types of information we collect, the purposes for which it is used, how it is stored, and your full rights as a ra8 Malaysia member.
This Privacy Policy applies to all members and users of the ra8 platform in Malaysia. By using the ra8 platform, you consent to the data collection and processing practices described in this document. If you do not agree, please discontinue use of the ra8 platform.
Ra8 is an online entertainment platform operating in Malaysia, and we understand how important personal privacy is to each of our members. In today's digital world, personal data is a highly valuable asset and we do not take it lightly. Every data management decision at ra8 is made with the interests and security of our members as the top priority.
This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We are committed to ensuring that all information you share with us is handled with full integrity, transparency, and responsibility.
Ra8 does not sell, rent, or trade members' personal data to any third party for marketing purposes without your explicit consent. This is our core commitment to every member who trusts the ra8 platform with their personal information.
Ra8 collects your personal information through several means depending on how you interact with our platform. The information collected falls into three main categories:
| Data Category | Example | Requirement |
|---|---|---|
| Identity Data | Name, MyKad, date of birth | Mandatory — KYC & Registration |
| Contact Data | Email, phone number | Mandatory — Account Communications |
| Financial Data | Bank account number, transaction history | Mandatory — Payment Processing |
| Technical Data | IP address, device type | Automatic — Security & Analytics |
| Gaming Data | Betting history, wins | Automatic — Platform Operations |
Ra8 uses your personal data solely for legitimate and necessary purposes to operate our platform effectively. The following are the primary purposes for which your data is used:
Ra8 does not use your personal data for third-party marketing purposes without your consent. All promotional communications you receive from ra8 relate solely to ra8's own services and offers, and you may unsubscribe at any time.
Ra8 only shares your personal data with third parties under limited and controlled circumstances. We do not sell your data. Third parties that may receive your data include:
All third parties working with ra8 are required to sign strict data processing agreements and comply with data security policies aligned with international standards. ra8 conducts regular audits of all third-party vendors to ensure ongoing compliance.
If your data needs to be transferred outside Malaysia for processing by international service providers, ra8 ensures such transfers are protected by data protection mechanisms equivalent to Malaysia's PDPA standards.
Ra8 invests seriously in data security infrastructure to ensure your personal information is always protected. The technical and organisational security measures we implement include:
Ra8 retains your personal data only for as long as necessary for the purposes stated in this privacy policy. In general:
The ra8 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates smoothly. We use several types of cookies:
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain features of the ra8 platform. ra8 does not use third-party cookies for marketing purposes unrelated to ra8 services.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ra8:
Requesting a copy of the personal data we hold about you at any time.
Requesting ra8 to correct any inaccurate or outdated personal data we hold about you.
Requesting deletion of your personal data, subject to legal retention requirements.
Objecting to the processing of your personal data for specific purposes such as marketing communications.
Receiving your personal data in a machine-readable format for transfer to another platform.
Requesting ra8 to restrict the processing of your data under certain circumstances permitted by law.
To exercise any of the above rights, please contact the ra8 privacy team through our customer support channels. ra8 will process your request within 14 business days. Some requests may require additional identity verification before being processed.
The ra8 platform is strictly for individuals aged 18 and above. ra8 does not knowingly collect personal data from individuals under the age of 18. Should ra8 discover that a minor's personal data has been collected without proper age verification, we will take immediate action to delete the data and close the account in question.
If you are aware of or suspect that someone under the age of 18 has registered an ra8 account, please contact our support team immediately so that appropriate action can be taken to protect that individual's well-being.
Ra8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform improvements. Any significant amendments will be communicated to you via:
Your continued use of the ra8 platform after the effective date of any Privacy Policy amendment constitutes your acceptance of the updated terms. The "Effective Date" shown at the top of this document indicates the date of the most recent revision.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, the ra8 privacy team is ready to assist you through the following channels:
For official requests relating to data rights such as access, correction, or deletion, please submit your request in writing via email along with a copy of your identity document for verification purposes. ra8 will acknowledge your request within one business day and resolve it within 14 business days.
Ra8 is committed to responding to all privacy enquiries transparently and within the stipulated timeframe. Your trust is the foundation of our relationship, and we will never take lightly our responsibility to protect your personal data.
We invest in the best technologies and processes to ensure your privacy is always protected
All data transmitted between your device and ra8 servers is encrypted using TLS 1.3 protocol and AES-256 encryption — the same encryption technology used by leading banking institutions worldwide.
Ra8 fully complies with Malaysia's Personal Data Protection Act 2010. Our compliance team monitors developments in data privacy legislation to ensure our platform consistently meets the latest requirements.
We never sell, rent, or trade your personal data to advertisers or third-party data brokers. Your data is used solely for the operational purposes of the ra8 platform and nothing else.
Ra8's cybersecurity team monitors the platform infrastructure around the clock using real-time threat detection systems. Any suspicious activity is identified and acted upon immediately.
Access to members' personal data within the ra8 system is restricted to staff who require it for their duties, with full access logs continuously monitored by the internal security team.
You have full control over your personal data. Request access, correction, or deletion of your data at any time through the ra8 support team, and we will process your request within the stipulated timeframe.
Your privacy and data security are our top priority. Register with ra8 today and enjoy a safe, fair, and entertaining online experience — backed by the highest level of data protection.